All services are free and confidential. pride flag.png

Need help? Call our 24-hour hotline at 800-247-7273. If you are in immediate danger call 911.

Interested in becoming a volunteer?



  • Crisis Line Volunteers: Answering our 24-hour hotline during night, weekend and holiday shifts. Some day shifts may also be available. We request a minimum of 2 shifts per month. 
  • Sexual Assault Volunteer Advocate: In addition to answering the crisis line, you can respond to sexual assault victims at area hospitals or police stations and provide emotional support & information during night, weekend and holiday shifts.
  • Family Court Volunteer: Accompanying individuals to family court and providing emotional support and information. These shifts are covered during the week day hours.


  • Tabling at health fairs and other events 
  • Office projects - mailing, preparing materials for trainings or conferences, preparing for awareness events 
  • Filing and other administrative tasks 
  • Assistance with preparing and participating in awareness events

To apply online, click the "Online Application" button below. Once your application is received, the volunteer coordinator will be in contact for an interview. Volunteer training sessions are scheduled throughout the year. 

Safe Harbors of the Finger Lakes, Inc. is an equal opportunity employer and does not discriminate against volunteer applicants with regard to race, color, religion, sex, age, national origin, marital status, disability, or any other unlawful bias.

Volunteer FAQ:

  • What will I be doing as a volunteer advocate?

    ​Our volunteers fill a vital role at Safe Harbors, providing support and assistance to victims via the 24-hour agency crisis hotline during overnight, weekend, and holiday hours. This includes; listening, making appropriate referrals, and providing crisis intervention, support and assistance to victims as they move through the legal and/or medical process. If you choose, you may become a sexual assault advocate and accompany victims to the hospital or police stations. You may also choose to provide support and information to individuals at family court if you have availability during the work day. 

  • Are there any SHFL Volunteer roles other than working directly with victims?

    Yes, Safe Harbors occasionally needs help in the areas of fundraising, outreach, event organizing and various office related tasks.

  • What is the time commitment?

    ​The initial training to become a volunteer advocate is 40 hours, half of which will be completed at home by the volunteer (videos, links, online courses), and the other half will be completed at the Safe Harbors offices. Once the initial training is complete, volunteer advocates are required to take at least 2 shifts per month on call for the agency. Volunteer advocates are also required to complete 10 hours of continuing education each year via through webinars, in-services, books, and videos. The time commitment for volunteer work that does not include working with victims varies by task and skill level.

  • Is there a certification?

    ​After the training is completed, you will become a certified N.Y.S. Confidential Rape Crisis Counselor. In order to maintain this certification you will need to complete the 10 hours of ongoing training described above. Opportunities will be provided, but the completion of these hours is the responsibility of the volunteer.

  • Do I have to come in to the agency to volunteer?

    No! Once trained, volunteer advocates answer the crisis line from their own home. Crisis calls are routed to the volunteer’s home or cell phone via an answering service. 

  • Do I have to have transportation to volunteer?

    Once initial training is complete, crisis line volunteers do not need transportation; however, if you become a sexaul assault volunteer advocate, you will need a car/transportation. We require our sexual assault volunteer advocates to present at the necessary hospital/police station within one hour of receiving the request for service. For non-client related volunteer work, transportation needs vary by task.

  • Is there a cost associated with this training?

    No. Safe Harbors of The Finger Lakes provides free training for all volunteers. ​

  • Do I have to be a resident of Ontario, Seneca, or Yates County?

    No, you do not need to be a resident of one of our service counties to volunteer, although in order to be a volunteer advocate you will need to have a basic understanding of resources for these counties, as well as the ability to travel to all of our hospitals or police stations within one hour of receiving a request to do so if you are a sexual assault volunteer advocate.